SLA服务等级协议.pptxVIP

SLA服务等级协议ISP的锐利武器和必由之路;内容提要;一、什么是SLA?;SLA的分类;SLA的特点;SLA Configuration;; 测量实际服务性能参数  - Measure and record actual service transaction times - Measure full paths spanning network and servers - Better reflects customer or user experience 监视服务等级协议的符合情况 - Monitoring and management of the key components that provide the actual services - Provides an accurate view of actual service quality delivered as  viewed by the customer SLA报警和快速定位问题 - Provides preemptive warning of developing service problems - Enables rapid fault identification and isolation 提供SLA报告 - Performance graphs enable trend analysis for tracking asset utilization, future capacity planning, real-time service summaries - Customer reporting confirms QoS;为什么SLA变得越来越重要;Manage ever changing technologies;二、国内外SLA技术的发展动态; 目前世界上最大的Internet骨干网络提供商基本上都为客户提供了实时/准实时的SLA，并在WEB上公开发布骨干网络的SLA报告。 ATT, Sprint, UUNET, Qwest, CableWireless 越来越多的数据中心采用SLA技术提高市场竞争力和争取客户。 例如世界上最大的Hosting公司Verio等 第三方独立的SLA测量和报告服务公司涌现 Keynote MIDS ;ATT SLA Glossary Backbone AvailabilityThis is the overall availability of the network averaged over the month. ?Backbone Delay Delay (or latency) is the round-trip time for a small data packet to travel between two end points (source and destination city-pairs) in the network backbone. Delay affects ones perception of the response time of the network. ? Backbone Loss Loss is the percentage of packets lost in a data transaction. The measurement is a round trip one, made by counting the packets sent between two city-pairs that do not return. Distance-Sensitive Thresholds Because the delay across the network is dependent on the distance the packets have to travel, our thresholds are set to be distance sensitive (based on the speed of light in fiber). The distances used are direct (crow-flies) miles. Modem Connect Success Rate It is the ability of the user clients dialup modem and the network modem to connect at any modem s