护理投诉与处理对策的综合研究.docxVIP

PGE \* MERGEFORMT PGE \* MERGEFORMT 1 护理投诉与处理对策的综合研究 [[ [XX] R471[XX]C [XX]1674-4721（20XX）11（b）-115-02 The comprehensive reserch of cre Complints nd tretment mesures  LI Cuiling  （Peoples Hospitl ofLingyun County，Gungxi Zhung utonomous Region，Lingyun533100，Chin）  [bstrct] Summrized the new sitution of common cuses of complints nursing, cre nd hndling of complints of countermesures. Purpose, by tking n ctive protective mesures to improve reltions between nurses nd ptients, to eliminte the hidden dngers of nursing disputes, reduce cre complints, sfegurding the legitimte r