8D问题解决培训课件.pptx

8D Problem Solving 8D问题解决ZF Friedrichshafen AGAgendaIntroduction 介绍Presentation Round 自我介绍Work Guidelines 工作指南Objectives of the Seminar 研讨会的目标ZF specific Requirements 采埃孚特殊要求The 8D Process 8D程序Brief Overview 简明概述The single Steps in Detail 每一步骤详述Workshops 课堂练习Conclusion and Feedback 结论和反馈Introduction介绍 Presentation Round自我介绍Where are you from (company/ location)? 你来自哪里（公司/地点）？In which department do you work? 在哪个部门工作？What are your expectations for today? 今天期望学到什么？Introduction介绍Objectives of the Seminar研讨会目标You understand the importance of the zero defectstrategy 理解零缺陷策略的重要性You acquired/ refreshed existing knowledge of the ZFspecific problem-solving requirements and form sheets 了解或回顾采埃孚关于问题解决的要求和相关工作表单You know how to identify customer requirements 了解如何识别客户的要求 You know a method which helps you to sustainably improveand maintain customer satisfaction 了解有助于持续改善和提高客户满意度的方法You understand the 8D problem solving method and are capable to implement it 了解8D问题解决的方法并能够实施 Introduction介绍Objectives of the Seminar研讨会目标Albert Einstein (1879-1955) Physicist Nobel Laureate?The mere formulation of a problem is often far more essential than its solution, which may be merely a matter of mathematical or experimental skill. To raise new questions and explore new possibilities requires us to regard old problems from a new angle. This requires creative imagination and marks real advances in science.”“对一个问题的清晰简洁的表述，往往比其解决方案更为重要，解决方案可能仅仅是数学结论或实验技巧。为了提出新的问题和探索新的可能性，需要我们从新的角度去关注旧有的问题，这要求有创造性的想象力，并标志真正的科学进步。”Introduction介绍Necessity and Benefits of 8D实施8D的必要性和益处 Understanding the importance of the zero defect strategy 理解零缺陷策略的重要性Each mistake is one mistake too much 不能放过任何一个错误Every product or process failure costs 每个产品或过程的失效成本Time 时间Money 金钱 Quality is a competitive factor 质量是一个竞争因素。Image 形象100%100%QUALITY 100%Introduction介绍Necessity and Benefits of 8D实施8D的必要性和益处 99,9 % adherence to the requirements lead to 99,9%符合标准会导致1 hour of impure water per month 每月1小时不纯净的水1 insecure landing at Munich Airpor