质量管理培训课件.pptx

质量管理Management of Quality;提纲Outline;我国产品质量现状;质量是什么What is Quality ?;2021/9/21;质量领袖简介Introduction to Quality Gurus;沃尔特 休哈特Walter Shewhart (1891 – 1967 );爱德华兹.戴明（1900-1993）W. Edwards Deming (1900 – 1993 );Joseph M. Juran朱兰 (1904 – );质量管理Quality Management;质量内涵;;质量从哪里来？;质量从哪里来？;丰田的召回事件;设计过程决定了产品的固有质量;质量的决定因素Determinants of Quality;设计和一致性Design and Conformance;质量成本Costs of Quality ;质量成本Costs of Quality;质量成本Costs of Quality;内部缺陷成本Internal Failure Costs;内部缺陷成本Internal Failure Costs;外部缺陷成本External Failure Costs;检查成本Appraisal Costs;预防成本Prevention Costs;不合规格的工作Substandard work 缺陷产品Defective products 不合规格的服务Substandard service 差劲的设计Poor designs 以次充好的手艺Shoddy workmanship 不合规格的部件与材料Substandard parts and materials;高昂的成本;质量管理的经济性 Economics of Quality Management;质量证书Quality Certification;ISO 9000 标准/Standards;ISO 9000 质量管理原则Quality Management Principles;管理体系Management systems 管理体系致力于承担环境保护责任，并把这一责任融入公司的经营管理计划中Systems development and integration of environmental responsibilities into business planning 组织运营Operations 自然资源和能源的消耗Consumption of natural resources and energy 环境保护体系Environmental systems 测量，评价和控制放射性物质、废水和其他废弃物的排放Measuring, assessing and managing emissions, effluents, and other waste;质量管理的分类Classification of Quality Management;质量保证的阶段Phases of Quality Assurance;提纲Outline;统计质量控制Statistical Process Control, SPC;统计过程控制Statistical Process Control (SPC);两种类型的变动Two Types of Variation;“受控”还是“失控”“In Control” or “Out of Control”?;控制上限 Upper Control Limit;谁是一个有潜质的好射手？ Who is the Potentially Better Shooter?;反馈控制原则 The Feedback Control Principle;控制图Statistical Process Control;正态分布Normal Distribution;样本分布和过程分布Sampling distribution and process distribution;控制图Control Charts;控制图的类型Types of Control Charts;一个棘手的问题：花生酱的延展性 A Sticky Problem: Spreadability of Peanut Butter;花生酱延展性的过程控制 Process Control for Peanut Butter Spreadability;花生酱问题的样本数据 Sample Data for the Peanut Butter Problem;均值控制图Mean ( X ) Chart;LCL = 0.821;极差控制图Range ( R ) Chart;;LCL = 0;另一个例子;计算控制界限