5Why培训资料英文版.pptVIP

Nexteer 5 Why Analysis;When to Use 5 Why 5 Why Process and Examples 5 Why Exercise Resources and References 5 Why and Customer Problem Solving Formats;Problem Solving Quiz;Problem Solving Quiz;When to Use 5 Why;5 Why is a problem solving tool Find root cause by analyzing cause and effect relationships Can be used with various problem solving formats Nexteer Problem Solving GM Drill Deep Ford 8 D (Discipline) Chrysler 8 Step ;Nexteer 5 Why Format;5 Why Analysis;Problem Definition;Problem Definition;5 Why Analysis;Cookies taste really bad;Root Cause;Thomas Jefferson Memorial Example The National Park Service noticed the Thomas Jefferson Memorial in Washington, D.C., was deteriorating faster than other monuments. Park service rangers investigated the problem using 5 Why and formed the following chain of causes. Why does the memorial deteriorate faster? Because it gets washed more frequently? Why is it washed more frequently? Because it receives more bird droppings. Why are there more bird droppings? Because more birds are attracted to the monument.;Thomas Jefferson Memorial Example Why are more birds attracted to the monument? Because there are more fat spiders in and around the monument. Why are there more spiders in and around the monument? Because there are more tiny insects flying in and around the monument during evening hours. Why more insects? Because the monument illumination attracts more insects. The causes could be expanded. They could try to determine why illumination attracts insects. But could a solution to that be within their control? Probably not. ;Thomas Jefferson Memorial Example So why couldn’t they stop and consider one of the previous causes as the root cause and address with corrective action? Bird droppings – coat monument with water resistant substance to allow frequent wash Spiders – use pesticides to remove or experiment with different lighting that is less attractive to insects So why not consider these? Would these be the most fe