酒店餐饮服务英语培训.pptxVIP

Food and BeverageService;欢迎和问候语;电话用语; 祝贺语： Congratulations! Merry Christmas! Have a nice holiday! Wish you every success! 答谢和应答语： Thank you for your help (advice, information) It’s very kind of you. You are welcome. Not at all. Don’t mention it. It’s my pleasure. With pleasure. My pleasure. I am always at your service. Thank you for staying in our hotel.;道歉语; 征询语： Can I help you? What can I do for you? Is there anything I can do for you? Just a moment, please. May I use your phone? 指路用语： It’s opposite our hotel. It’s on the second (third) floor. Excuse me. Where is the washroom (restroom, elevator)? This way, please! Turn left/right. It’s in the lobby near the main entrance. It’s at the end of the corridor.; 提醒用语： Mind / Watch your step. Please be careful. Please don’t leave anything behind. Don’t worry. Take it easy. Please don’t smoke here. 告别语: See you later. Good night. See you tomorrow. Goodbye and thank you for coming. Goodbye and hope to see you again. Have a nice trip. Have a nice trip home.;一 餐厅用具 餐桌 The Table 桌布 Tablecloth (cloth) lay the cloth for dinner lay the cloth for four 餐具 cover Covers are laid for four. Another cover, please. 盘,碟 plate (供个人用) / dish (全桌人吃用) 刀 knife 叉 fork 碗 bowl 勺子 spoon 杯 cup 玻璃杯 glass 茶杯和垫碟 a cup and saucer 毛巾 hand towel 毛巾夹 towel tong 席位巾 service cloth 餐巾 napkin;水瓶 carafe 茶壶 tea pot 咖啡壶 coffee pot 糕点夹 cake tongs 糖夹 sugar tongs 糕饼盘 pastry server 餐具垫 placemat 调味品套具 condiment set 调味瓶 cruet 盐瓶 salt cellar 芥末盅 mustard pot 花瓶 vase 花盆 flower pot 牙签 toothpick 烟灰盅 ashtray 盖上有许多小孔的瓶 castor 胡椒瓶 pepper shaker/ pepper castor ;二. 刀叉餐具 cutlery 餐刀 table knife 餐叉, 大叉 table fork 鱼刀 fish knife 鱼叉 fish fork 有锯齿或锋利的牛排刀 ste