《商务英语写作》课件Lecture 7 Bad News Letter.pptVIP

Teaching Focus Refusal Letters Part One Bad News Letters 1.Kinds of Bad News (1) In terms of the type of writing, it may be a refusal letter, an email or a memo. (2) In terms of content, it may be a negative answer to the application or a refusal letter to an order, rejecting a product. (3) Within the company, it may be some unpleasant news The message of all the refusal letters is simply “NO”. 2. How to say “NO” An indirect “NO” is less shocking on the recipient. An abrupt “NO” may set the recipient in a bad mood, and even make people feel unsatisfied, frustrated or depressed, hu