YM-WI-SA-003 A5 订单管理流程规范Order Management Process Specification.docVIP

文件名称：订单管理流程规范 文件编号：YM-WI-SA-003 版本：A5 File name: Order Management Process Specification File number: YM-WI-SA-003 Version: A5 第 PAGE 1 页 共 NUMPAGES 9页 文件编号 File Number YM-WI-SA-003 版本Version A5 生效日期Effective Date 2019/03/21 密级程度Degree of Density 内部资料Internal Data 订单管理流程规范 Order Management Process Specification 编制部门： Compiling Department: 营销中心 Marketing Center 拟 制: Drafting: 邱小红 Xiaohong Qiu 审 核: Check: 张丽 Li Zhang 批 准: Approval: 周利广 Liguang Zhou 修订记录Revised Record 修订日期 Revision Date 版本 Version 修订内容 Revised Description 2016/12/22 A0 首次发行 First issue 2018/06/06 A1 修改3.权责、8.流程图、全文细节 Revised 3.Duty、8.Flow chart、Full text details 2018/07/02 A2 修改部分内容细节 Revised part details 2018/09/19 A3 全文增加英文。The full text is increased in English. 2018/10/10 A4 修订8.流程图。Revised 8. flow chart 2019/03/20 A5 变更公司名Change of company name 目的Purpose 规范产品订单导入的流程与生产过程及品质管制要求，明确管理团队与职责权限；确保订单产品得到快速有效的处理与执行。 Standardize the product order import process and production process and quality control requirements, clear management team and responsibility authority; ensure that order products are quickly and effectively processed and executed. 适用范围Scope of application 适用于公司各类客户订单的导入和生产执行过程的管理。 It is applicable to the management of the import and production execution process of all kinds of customer orders. 权责Duty 3.1营销中心：订单接收、订单审查，订单变更通知，客户投诉的追踪及客户满意度的调查；负责订单数量及交期审查，交期变更的回馈，及回款事宜和帐务核对，成品出货、退货处理。 Marketing Center: order receiving, order review, order change notification, customer complaints tracking and customer satisfaction survey; responsible for order quantity and delivery review, delivery change feedback, and payment matters and accounting reconciliation, finished goods shipment, return processing. 3.2质量管理部：负责订单有关产品质量要求的审查，产品的检验标准的建立与检验实施，客户投诉关于质量问题的跟踪与改善。 Quality Management Department: responsible for the inspection of product quality requirements, the establishment and implementation of product inspection standards,