062 外贸业务全套英文Email邮件范文.pdfVIP

回复客户投诉的信函范文 客户投诉我们的同事工作效率和理解能力低下： Michael: I appreciate if u get involve with Jane， she is not following pos instructions and get back to us in the same subject with difference. Last week was Vet certificates， then Bill of ladings explanations， now is packaging when we are attaching all e-mails for you and her reference which is been discussed to be use on 3 months. We want to continue and trust in oiur relationship but its issues which has to be stop. I will appreciate if you come back to us with a determination for the future. Thanks， 第一次草拟的回复如下(没发给客人)： 1 Re. the balance of packaging It’s our fault that we did not explain well and cause the confusion. When we advised 3 months in the early email， we meant to ship these packaging in 3 months， and when we talked about 1 month， we meant to receive your order for these packaging in 1 month， but the ship date can be Nov. Pls advise if you will be able to place the order in 1 month or you need more time. We will also improve and take care in future communication. Thank you. 2 Re. The communication efficiency We review the emails of these days. For the email back and forth， we think the most important reason is because we do not know well about your company internal organization and each person’s work scope， so sometimes we do not address the right person to clarify our questions， and the message we received from different people is not consistent. We got this problem when we got back to you for Vet and BL. Pls advise your company internal organization’s function， and we can contact the right person in future communication. Thank you. Apology again for any inconvenience. We will take care and improve our communication in future. 修改以后，最终发给客人的版本： 1 Re. the balance of packaging Sorry for inconsistent info we provided and confuse you.