IBM-新奥燃气控股集团—0052286_Marin_Water_Success_Story_A4.pdfVIP

SAP Customer Success Story Utilities SAP offered the only MARIN WATER solutions that were able MARIN WATER IMPROVES EFFICIENCY, CUSTOMER to integrate all the func- SERVICE, AND CONSERVATION tionality and information Marin Water needed to Marin Municipal Water District (MMWD) is a public agency that provides high-quality drinking water to 185,000 people in a run its business, linking 147-square-mile area of Marin County, Calif. Marin Water things like utility billing implemented solutions from both the SAP for Public Sector and and the general ledger, SAP for Utilities sets of solutions to support its commitment human resources and to operating efficiency, customer service, and conservation. Real-time information access was at the heart of the infrastruc- payroll, and warehousing ture decision. and asset tracking. Through better infor- “We had a utility billing system that didn’t talk to the general mation, Marin Water ledger, and another 20 systems that didn’t talk to one other,” managed to reduce the says Terry Stigall, finance manager at Marin Water. “The best information I could get was at the month-end close, up to dollar volume of inven- 30 days after the fact. While all the information was being tory by 25% and the collected, it was almost impossible to access it. amount it retains in its capital projects budget “SAP was the only solution provider tha