酒店英语视听说.pptx

酒店英语视听说;课程概况;Content ;Tasks ;Chapter 1 Reservation ;Teaching aims ;Information should be taken;Room Types ;Double room ;;Language points in listening part ;access n. 通道，机会，权利 e.g. The only access to the farmhouse is across the fields. you need a password to get access to the computer system. Promotion n. 促销；晋升 We are doing a special promotion of wines. His promotion to Sales Manager took everybody by surprise. ;Deluxe adj. 豪华，高级 Luxury n./adj. Anniversary n. Wedding anniversary The college’s 50th anniversary celebration Amend v. 修改 Amended version. Amendment n. ;Watch the video and practice ;Useful Drills;Useful Drills;Useful Drills;Useful Drills;Tips;Tips;Role-playing ;Service procedure(服务流程);Task of service practice(实训任务);Model of practice(实训对照);Chapter 2 Registration ;Background knowledge: front desk;notes;;;Notes ;Scenario 2: Asking Method of Payment;Scenario 2: Asking Method of Payment;Notes ;; Dialogue 4 Clerk (C): Would you like to pay by credit card or cash when you checking out? Guest (G): By credit card. C: No problem. I just need to take a swipe of your credit card now, sir. G: Sure, will you take the full amount of my room charge now? C: No, sir. I just need to take a pre-authorization of the full amount plus ￡100 from your card. The total amount of pre-authorization is ￡400. G: So you are charging the full amount now. C: No, sir. Pre-authorization is to hold the amount in your account, it’s not the same as taking the money now. G: Ok, I see.;;;Scenario 4:Bell Service;Scenario 4:Bell Service;Porter (P): Good afternoon, sir. Let me take care of your luggage. Follow me, please. Jason (J): Thank you! Be careful! Things inside of the bag are fragile. P: No worries! Here we are. May I have your key card? J: Here you are. P: Thank you! Would you please keep your valuables in the hotel safe? J: Certainly. It’s very kind of you. P: With pleasure. Feel free to let me know should you need any help. J: Thanks a lot! ;Notes ;Chapter 3;Major Topics;　　As