酒店英语交流用语·前厅和客房部用语.docVIP

酒店英语交流用语·前厅和客房部用语 1、Have you a reservation? 您预定过了吗？ 2、May I know your name and room number? 您能告诉我您的名字与房间号吗？ 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashiers desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？ 6、Housekeeping, may I come in? 客房服务员，我可以进来吗？ 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope Im not disturbing you. 我希望没有打扰您。 9、One moment, madam. Ill bring them to you right away. 等一会儿，夫人。我马上送来。 10、Ill send for an electrician( doctor...) 我给您请电工（大夫……）。 餐饮部： 11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？ 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？ 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？ 14、Service hours are: （餐厅）供应时间是： 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的账单，请签字。 ? Key Sentences（重点句子） 114．Excuse me．Have you any laundry？ 对不起，请问有没有要洗的衣服？ 115．The laundry man is here to collect it． 洗衣房服务员来这儿收要洗的衣服了。 116．If you have any，please just leave it in the laundry bag behind the bathroom door． 如果您有衣服要洗，请放在浴室门后的洗衣袋里。 117．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back． 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫， 水洗，干洗或缝补，还要写明何时需要取衣服。 118．What if there is any laundry damage？ 如果你们洗衣时损坏了衣服怎么办？ 119．In such a case，the hotel should certainly pay for it． 如果是这样，饭店当然应该赔偿。 120．Could you send someone up for my laundry，please？ 请问，你们能派人来收要洗的衣服吗？ 121．A valet will be up in a few minutes． 洗熨工马上就到。 122．Will the color run in the wash？ 洗衣时会掉色吗？ 123．Well dry-clean the dress． 我们将干洗这条裙子。 124．Well stitch it before washing． 我们会在洗之前把衬里缝好。 125．When can I have my laundry back？ 我何时能取回洗的衣服呢？ 126．But would you like express service or same-day？ 不过，您是要快洗服务还是当日取？ 127．Id like this sweater to be washed by hand