国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Guest Recogni.docxVIP

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国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Guest Recogni.docx

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GuestWreGuest Recognition Outline NOTESDCC ConfidentialOverview NOTES DCC Confidential What is Guest Recognition? Benefits of Guest Recognition? Training Objectives for this module What is in this for you? Understanding the Guest List What Guests are displayed? Changing the Guest List Filter What guests are in the database? How profiles are created? Navigating the guest list Finding a Guest (search)Understanding Profile Details What is a Guest ID? Guest Name SalutationWhat is a Nick Name? What is HSounds Liken? IncidentsWhat is the Incident history tab? Overview of Incident tab: o Editing an Incident from here. o Adding an Incident from here. Follow alongo Open an Incident and review the record. QATraining Reference Guide GuestWreGuest Recognition OutlineNOTES GuestWre Guest Recognition Outline NOTES NOTESContact LogWhat is the Contact Log? NOTES Overview of the Contact Logo Phone Call o E-mail oLetter o Faxo Adding a New Contact Follow along adding a New ContactQA Work Shop Exerciseso Exercises shown on overhead Review with Class (QA)Merge Profiles What is Merging Profiles? How to merge profiles. Arrivals processWhat is the Arrivals process? Overview of the Arrivals Processo What is the arrivals match screen? o The arrivals list filtero Viewing PMS Reservation Information o Viewing the matched GW Profile o Service Delivery information o What is Ready Status? How to review Arrival Possible Matcheso Explain match criteria Looking at a Possible Match Verifying a Possible MatchDCC Confidential DCC Confidential DCC ConfidentialTraining Reference GuideGuestWre DCC Confidential GuestWre GuestWreGuest Recognition OutlineNOTES GuestWre Guest Recognition Outline NOTES NOTESo Viewing the complete Arrivals Listo Printing the Arrivals Report NOTES Follow along Running ArrivalsQA Work Shop Exerciseso Exercises shown on overhead Guest ReportsWhat are Guest Reports used for? Overview of Guest Reports: o Filterso Navigating the report on your screen. Using the Preferences filter