安达信伊莱克斯NetworkStrategy项目咨询报告.pptVIP

“Ability to Respond to Urgent Orders”, and “Product Availability” were identified as the most important factors from the survey Most retailers lacked an understanding of the significance of minimum order quantities as they are presently ordering based on demand and payment credit, and regard minimum order quantity as having little impact on their business revenues The overall customer satisfaction for Electrolux’s ordering service level is higher than the customer’s general experience within the marketplace, with the exception of Guangdong Though above average, the customer satisfaction rate towards Electrolux’s ability to respond to urgent orders scored relatively the lowest among all the elements. Customers from most of the regions, such as Carrefour Beijing, Guangzhou Department Store complained that there is no differentiation in response levels between the normal orders and urgent orders Order to Cash Process: Invoice Order to Cash Customer asks for invoice Salesman submits Invoice Application Office Assistant checks the application (Price/Amount/Accounts Receivable) Office Manager signs the application Branch F/A makes out the invoice CNT F/A checks it for statistics Customer sign for the invoice Sales Assistant keeps records of Invoice Confirmation 第一百二十六页，共一百二十七页。 内容总结 Electrolux China “Network Strategy” Project。BuildLogisticsModel。Conduct ReviewSessions。InitiateDataCollection。ReviewCurrentOperations。InitiateDetailedProjectPlanning。WarehouseOperatingCosts。INVENTORYTARGETMODELS。Supply DemandInputs。Specific StockingLocations(Warehouses)。Warehouse:。B. Mgr. 第一百二十七页，共一百二十七页。 “Ability to Respond to Urgent Orders”, and “Product Availability” were identified as the most important factors from the survey Most retailers lacked an understanding of the significance of minimum order quantities as they are presently ordering based on demand and payment credit, and regard minimum order quantity as having little impact on their business revenues The ov