基于员工工作满意度的酒店新生代员工离职倾向研究(1).docxVIP

PAGE III 基于员工工作满意度的酒店新生代员工离职倾向研究 —以香江国际酒店为例 摘　　要 伴随着中国成为世界第二大经济主体，国家经济的持续发展，人们生活质量的不断改善，这极大程度上带动了中国酒店行业的迅速发展。虽然国家经济的快速发展给酒店行业提供了极大的发展机遇，但酒店行业高员工离职率问题以及人力资源管理也成为了社会的热点问题及学者热爱的研究对象。员工特别是一线员工的高离职率是困扰酒店管理者们的一项重大难题。在其他行业，正常的员工离职率一般在5%—10%左右，作为劳动密集型酒店，酒店的员工离职率也不应超过15%。因为员工的频繁离职不仅影响到酒店正常的日常经营，还有可能会严重影响到酒店的可持续发展。可见我国酒店业普遍面临的一个问题就是如何采取有效的措施来降低员工离职率问题。因此本文旨在通过对香江国际酒店的员工离职问题进行了解分析，找到离职的本质原因，进而提出有建议性的策略。 关键词：员工离职；酒店；策略 Employee turnover intention of new generation hotel employees based on employee job satisfaction: a case study of Xiangjiang International Hotel ABSTRACT With the fact that China has become the second largest economic body in the world, the continuous development of the countrys economy and the continuous improvement of peoples living standards have greatly promoted the rapid development of the hotel industry in China. Although the rapid development of the national economy has provided great opportunities for the development of the hotel industry, the problem of high employee turnover and the management of human resources in the hotel industry have also become the hot issues in society and the objects of study that scholars love. The high turnover rate of employees, especially front-line employees, is a major dilemma for hotel managers. In other industries, the normal turnover rate should generally be between 5% and 10%. As a labor-intensive enterprise, the turnover rate of a hotel employee should not exceed 15%.Because of the frequent departure of employees not only affect the hotels normal daily operations, there may be a serious impact on the sustainable development of the hotel. Visible one of the problems commonly faced by the hotel industry in China is how to take effective measures to downgrade the issue of employee turnover. Therefore, the purpose of this paper is to find out the essential causes of the resignation by analyzing the staff turnover of Guangzhou Marriott Hotel, and then put forward the suggestion strategy. Keywords：Employee turnov