电话礼仪专项培训.pptVIP

* Telephone Skill TELEPHONE ETIQUETTE电话礼仪培训 REMEMBER, everyone who answers the telephone is a sales person. * 第一页，共十六页。 Why Do We Have This Training为什么进行电话礼仪培训 The customer’s first contact with our hotel is often a telephone call. 客人通常是通过打电话与酒店进行最初联系的。 Their first impression of the hotel could depend entirely on how you conduct that telephone conversation. 你的电话礼仪完全决定了客人对酒店的第一印象. * 第二页，共十六页。 After completing this training,you will be able to: 成功的完成本课程后你将能够： 树立正确的接听电话的态度 学会如何职业化的接听电话 各种情况下的电话沟通技巧 如何完整和正确的处理电话留言 如何让客人在线上等候 如何处理愤怒的致电者 Build up correct telephone attitude Use the business te