客户投诉处理方案.docx

客户投诉处理方案 XXX res Purpose: In order to improve the process of after-sales service of customer managers。improve the quality of after-sales service。and increase customer n。this control program is XXX. XXX: 1.Follow the rules and ns. XXX customer complaints。XXX. 2.XXX. For customer complaints。XXX。respond quickly。XXX。giving XXX. 3.Clarify responsibilities. Distinguish XXX who caused the customer complaint。and clarify the XXX。as well as the XXX. XXX: 1.The n center XXX customers。ensuring 24-hour XXX. 2.XXX: 1) Phone complaints. 2) Email complaints. 3) On-site complaints. 4) Other complaints. 3.Record XXX. 1) Regardless of the way customers complain。the customer complaint personnel must fill out the Customer Complaint Record Form。the format of which is shown in the table below. XXX Form Complaint Client Name Date of Acceptance Complaint Method Acceptance Number Customer Contact n Business Address Complaint Reason (Event n): Complaint Request: Person in Charge (Signature): Analyzing the Cause of Complaints: XXX. 1.If XXX is due to the quality of the salt。XXX explain to the customer。while XXX. 2.If XXX with the customer manager。the processing time for the complaint should be determined based on the nature of the complaint。and the XXX to the customer in a timely manner. XXX: 1.Internal responsibility judgment. XXX by the customer。The main responsible departments include n departments。quality n personnel。XXX。as well as n centers。nal managers。and customer managers。etc. 2.The customer service supervisor sends a copy of the Customer Complaint Handling Form to the relevant responsible person。who investigates the cause of the complaint in detail according to the departments business process. Proposing a Processing Plan: 1.XXX the progress of the XXX. 2.XXX to the customer service department. 3.The customer service department。XXX。XXX. 4.After the supervisor reviews the XXX。XXX and submit them to the customer service department. XXX of the Plan: 1.The customer service XXX limit。and