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Panelists:Dave Arick, ARMAssistant Treasurer, Global Risk Management - International Paper CompanyDavid SmithVice President - Risk Management – Family Dollar StoresRobert Peterson, ARM, ALCMExecutive Vice President, National Client Development - SedgwickSession CLM204Tuesday, April 17, 20122:15 p.m. - 3:30 p.m.Welcome to RIMS 2012 Annual Conference Exhibition Crisis Management StrategiesSedgwickBob PetersonExecutive Vice President, National Client Development Sedgwick Despite best efforts, large losses are certainties throughout a risk professional’s career. A well-written, well-executed crisis management plan can mean the difference between an organization’s survival and demise. Exposures must be addressed in preplanning discussions along with post crisis strategies that include corporate communications and media relations as part of recovery to protect the intangible assets of brand and reputation. Learn the key elements of a crisis management plan, steps to effective execution and how to maintain and restore confidence in your business in the aftermath. Introduction and Overview What is Crisis Management?Also referred to as….Crisis:Any situation that is threatening or could threaten to harm people or property, seriously interrupt business, damage reputation and/or negatively impact share value. Disaster recoveryBusiness continuity planning Top 10 Crises of 2011Tepco ? Natural disaster?NetflixChange in business modelDow ChemicalOlympic sponsorshipECBEurozone crisisNews CorpPhone hacking scandalPenn StateMisconduct allegationsBlackberryMajor outageSonyData breachHPChange in board membersQantasLabor dispute Cost of a Crisis Example - Data BreachReported number of data breaches involving personal dataBusiness Insurance, March, 19, 2012Average organizational cost of a data breach involving personal datain millions Business Continuity MeasuresTop business-continuity measures being adopted by large companies.Source: June 2011 international survey of 391 senior execu