DB43_T 2126-2021 家政服务机构通用要求.docxVIP

ICS?03.080.30 CCS?A?12  43 湖 南 省 地 方 标 准 DB43/T?2126—2021 家政服务机构 通用要求 General?requirements?for?domestic?service?agencies 2021?-?07?-?02?发布 2021?-?09?-?02?实施 湖南省市场监督管理局 发?布 DB43/T?2126—2021 目 次 前言························································································································?Ⅲ 1 范围?·····················································································································?1 2 规范性引用文件?······································································································1 3 术语和定义?············································································································1 4 家政服务机构基本要求?·····························································································?1 5 家政服务机构从业人员?·····························································································?2 6 家政服务机构管理制度?·····························································································?2 7 家政服务机构服务内容?·····························································································?2 8 家政服务机构服务监督与评价改进?··············································································3 I DB43/T?2126—2021 前 言 本文件按照?GB/T?1.1—2020《标准化工作导则 第?1?部分：标准化文件的结构和起草规则》的规 定起草。 请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。 本文件由湖南省商务厅提出并归口。 本文件起草单位：湖南金海家政服务有限公司、湖南中和创远管理技术咨询有限公司、株洲鹏程家 庭服务有限公司、湖南生物机电职业技术学院。 本文件主要起草人：刘望香、彭硕、周赞宇、刘枚香、许李双、彭林、王欣、晏小玲、易思敏、余 诗隽、罗荷雪。 III DB43/T?2126—2021 家政服务机构 通用要求 1??范围 本文件规定了家政服务机构的基本要求、人员要求、管理要求、服务项目和服务方式、服务要求、 服务监督与评价改进。 本文件适用于家政服务机构。 2??规范性引用文件 下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文件， 仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本 文件。 GB/T?20647.8 社区服务指南 第?8?部分 家政服务 GB/T?31771 家政服务 母婴生活护理服务质量规范 GB/T?31772—2015 家政服务机构等级划分与评定 SB/T?10643 家政服务基本规范 SB/T?10847—2012 家政服务业通用术语 SB/T?10848 家政服务员培训规范 SB/T?10849 家政服务业应急快速反应规范 SB/T?11136 家政服务 钟点服务质量规范 3??术语和定义 SB/T?10847—2012?界定的以及下列术语和定义适用于本文件。 3.1 家政服务机构 domestic?service?agencies 提供家政服务的组织，包括企业、社会团体等。 【来源：GB/T?