民航服务英语 教案 电子 11 Airport security check.docxVIP

项目 （任务） Airport security check 授课班级 授课教师 地点 课时/累计 审批/日期 授课周次 14/15 课程类型 考查 教学方法 1 教学目标 知识目标 能力（技能）目标 Useful expressions for securit y inspection service at the air port Useful expressions and dialo gue making 重难点及解决方法 重点： Useful expressions for security inspection service at the airport 难点： making dialogues with Useful expressions 解决方法： 学生练习以及教师讲解 能力训练任务及案例 Group work: role-play: Domestic flight security check 教学过程设计: Step This is China Eastern Airlines Booking Office. ? r d like to_on Flight CA981 on January 31th. A:. John Smith. A: Do you want a,or ticket? B: Economy ticket. OK. We still have some seats on that flight. _or? A return ticket back to Beijing. Good. Now r 11 repeat your reservation. Ive confirmed one economy class seat on Flight CA981 leaving Beijing for New York on Jan. 31th. Thats a return ticket. Is that correct? Yes. Thank you. What can I do for you make a reservation May I know your name first class business class economy class one-way Return Step 2 Match the pictures with the short conversations (answers) (5) S:What can I do for you? P:I want to reserve a ticket. P:Can you tell me where is the toilet? S:This way please. c. P:Hi. When will the Flight CA1573 arrive? S:About 14:00. D. P:Hello, lady. I want to buy a ticket to Beijing for this afternoon. S: Please wait for a while. ①B②C③A④D Step 3 Make up dialogues 1讲解情景模拟中涉及到的语言点(15-20) 2教师示范服务过程(25) 3学生了解对话内容，并且分组以及为情景表演准备表演稿(30) Robert Lee wants to book two one-way economy class seats from Beijing to San Francisco. He starts his journey next Wednesday. So he calls to China Southern Booking Office to make his reservation. Lily wants to go to Sanya for travai ling with her friends inwinter holidays. She has made an economy class seat on Flight CA4454 on January 10% One way to Sanya. But now she can t go there because of heal th problems. So she comes to the ticket office to refund her ticket. Mr. Smith has made two reservations onFlight CA925 to Beijing next Wednesday with his wife. But he has to st