国家开放大学电大一网一平台《管理英语2》一体化考试机考形考任务7及8精品.pdfVIP

2 考形考任务7 及8 题库答案 形考任务7 题库 一、选择填空：从A 、B、C 入空白处的最佳选项。 试题1 —______ —Neither do I. Look at our community, it is such a mess. 选择一项： A. Our service center don’t offer much help for us. B. I really don’t think our service center is satisfying. C. I’m slightly satisfied with our service center. 试题2 —Hello, is that service center? The elevator of our apartment doesn’t work. —______ 选择一项： A. Oh, I don’t know what’s wrong with it. B. Sorry, I’ll have it checked out at once. C. Ok, I see. 试题3 —Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant? —Waiter: 选择一项： A. I’m really sorry about that. B. I don’t think it’s hard. C. You’ll get it next time. 试题4 We are under ______ to finish the task within such limited time. 选择一项： A. line B. pressure C. expectation 试题5 The more information you can get, in your field. 选择一项： A. the more competitive will you be B. you will be the more competitive C. the more competitive you will be 试题6 二、阅读理解：阅读下面的短文， 根据文章内容从 A 、 B、 C 个最佳选项。 Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business,then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution