管理英语3单元自测7答案.pdfVIP

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题目：—Howiseverythinggoing?—________________,

答案：Asyoucan

wevebeenquitebusythismonthandtheresbeenquite

see

alotofprogresssincethelastinspection.

题目：—Idliketotakealookfirstatthose

structuralsupportbeamsthatweregoingtobeputin

placeonthesecondfloor.—____________,heresyour答案：Certainly

jacketandhelmet,andyoudbetterputontheseboots

aswell–itsoursitepolicy.

题目：—_____aboutitnow?—Everytimeacustomerhas

答案：Whats

complainedwevefollowedourstorepolicyandoffered

beingdone

themanexchangeorafullrefund.

题目：—Isuggestyouofferaffectedcustomersa

答案：Illget

discountontheirnextstorepurchase,explainthe

onitright

situationandapologizetothem.—Right,ofcourse.__

away.

___

题目：—Whatsthelatestsituationwithallthese

customercomplaintswevebeenreceiving?—____the答案：Im

qualityofthematerialhasnotalwaysbeenuptoafraid

standard.

题目：AChinesecompanyisgoingto_______overthe

答案：take

well-knownJapanesecompanyTOSHIBACorporation.

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题目：Applealmostlostitsdominanceinthesmartphone

market________itbecameclearthatitwasdifficult