四川省物业服务标准 第7分册：公共场馆物业服务标准.pdf

目次

1总则········································································1

2术语········································································2

3基本规定·····································································4

3.1服务合同······························································4

3.2承接查验和既有物业服务项目交接验收·······················4

3.3服务机构和场所·····················································5

3.4服务人员······························································5

3.5规章制度······························································6

3.6档案管理······························································6

3.7公共信息导向系统管理············································7

3.8节能环保管理························································7

3.9安全生产管理与应急处置·········································8

3.10保密管理···························································10

4基础服务····································································11

4.1客户服务·····························································11

4.2建筑及配套设施设备管理维护··································16

4.3秩序维护·····························································21

4.4环境卫生维护·······················································24

4.5绿化维护·····························································25

5专项活动保障服务························································26

6服务评价与改进···························································27

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6.1评价形式与依据····················································27

6.2服务评价与改进····················································27

本标准用词说明·······························································2