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;;【内容提要】;Usefulnoteswhilewritinganinquiryresponse
Besidesthebasicformat,therearesomecrucialnotesyoushouldrememberwhilereplyingtoanonlineinquiryemailoraninboxmessage(站内信):
;Inboxmessage:站内信;
?1.1Understandtherequestprecisely
Afterall,itdoesn’treallymatterwhatyouwriteinyourinquiryresponse.Themostimportantthingisthatyouareabletoprovideyourcustomerwiththeinformationtheyneed.
Thatisthefirstandmostvitalpriority(首要关键)forthisemailtype.Youmustsendthemtheexactinformation.Wrong,insufficientanduselessdatawillcompletelyshutdownyourchanceofdoingbusinesswiththem.;vitalpriority(光顾);1.3.Knowwhatyouaresending
Whilereplyingtoaninquiry,makesureyouknowfirst-handwhatinformationisinthere.Ifthecustomerexplainedindetailthethingtheywant,yourresponseshouldassuretosatisfyalltheirrequests.
Manypeopletendtojustattachthecompany’sbrochure(宣传手册)totheemailandthenclick‘Send’.However,thatissocareless.Thebrochuresimplydoesn’thaveeverything.That’swhycheckingtheitemsyousendisso,socrucial.Youneedtoknownotonlywhichinformationthebrochurehas,butalsowhichinformationitdoesn’thave.
Ifthebrochuredidn’tmentionthedatayourcustomerneed,youcaninsertitsomewhere.Ifyoudon’thavetheitem,behonestandtellthemyouwillsenditlater.(Inthiscase,setanexpecteddeadline.Don’tmakethemwait.)?;1.4.Don’toverdowithaddeddata(添加信息)
Youtendtowanttogiveyourcustomerasmuchinformationaspossible.It’seasytounderstand.However,thesecretthatcreatinganeffectiveinquiryresponseisnothingmorethan(无非是)beingrightandenough.
Toomuchofinformationwilljustmakethembecomeexcessive(过而不当).Mostofthetime,itwilljustleaveyourcustomerconfusedaswellasirritated(恼羞成怒).
Ifyoureallywanttoaddmore,makesureyoureallyunderstandthecustomer’srequest.
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