Unit4-If-you-receive-a-complaint-listening-and-speaking-A精品PPT课件资料.ppt

Period1Warm-upListeningandSpeakingAUnit4IfYouReceiveaComplaint

Lead-inTopic:YesterdayIboughtanewTVset,butIfounditcan’tstartthismorning.Ifyouwereme,whatshouldyoudo?HaveitrepairedWhatshouldyoudo?Whatshouldyoudo?Whatshouldyoudo?ChangeitwithanewoneTrytorefunditMakeaphonecalltocomplainaboutCompanyLogo

Warm-upAllkindsofproblemswemaymeetinourlife①Ihadtowaitinlineforlong②Mosquitoesflewaroundmyheadforwholenight③Nooneservesme④Thecarbrokedown⑤Theroofleaks⑥TheshirtisstainedMatcheachpicturewithcorrectCompanyLogo

⑤Theroofleaks.③Nooneservesme.⑥Theshirtisstained.①IhadtowaitinlineforlongrtWhat’stheproblem?/Whatreallyannoyhim/her?④Thecarbrokedown.②MosquitoesflewaroundmyheadforawholeCompanyLogo

What’stheproblem?Ifyouweretheparentinthepicture,Whatwouldyoudo?Pre-listeningUnderCompanyLogo

While-listeningWhat’sthemainideaoftheconversation?C.PricingofamachineA.ProblemswithamachineB.Howtouseanewlyboughtmachine.1st-listeningPartADoYouHaveaServiceContract?CompanyLogo

While-listeningReadtheconversationbyyourselves.ThenunderlinesentencesaboutmakingCompanyLogo

While-listeningCompanyLogo

While-listeningCompanyLogo

While-listening2.What’swrongwiththelight?A.It’stoobright.B.It’sbroken.C.It’snotbrightenough.4.WhatdoesthecustomerwanttodowiththeTV?A.Changeitforanewone.B.Returnitandgethismoneyback.C.RentitforfewCompanyLogo

While-listening2st-listeningListentoandreadfollowingthetape,tryingtofindrespondstoCompanyLogo

While-listeningFacingsomanycomplaints,Isthereanyotherexpressionsforyoutorespondtocomplaint?CompanyLogo

While-listeningExpressionsonhowtorespondtoCompanyLogo

While-listening(Practiceforconsolidation)Exercise1:FastJudgement1.Idemandarefund.()2.We