酒店英语unitluggageservice课件.pptxVIP

Unit5Luggageservice1.

Howtoreceiveguestsinfrontofthelobbydoor.如何接待客人入住酒店Howtoofferspecialbellservice/luggageserviceforguests.如何向客人提供专项应接服务AimsofStudying2.

Watchandanswer1.Whatservicecanabellboyprovidetotheguest?2.Whatdidthebellboydoafterhearrivedattheguestroom?3.Shouldabellboyknowsomeotherinformationaboutthehotel?3.

HotTipWhatyoushouldbeabletoknow你应该知道的知识1.TaskProcedure1.任务流程■Greettheguest.问候客人。■Helptheguestwiththeluggageoutofthecar.帮助客人把行李提出车外。■Confirmthepiecesoftheluggage.确认行李的件数。4.

■Puttheluggageontheluggagecart/trolley.把行李放在行李车上。■AccompanytheguesttotheFrontOfficeforcheckingin.陪同客人去前厅部办理入住登记。■Waitfortheguestwhileheischeckingin.客人办理入住登记时在旁等候。■Accompanytheguesttotheroom.陪同客人去客房。■Openthedoorfortheguestandintroducetheroomfacilitiessimply.为客人开门并简单介绍客房设施。■Extendyourwishestotheguest.向客人表达祝愿。5.

HotTip2.TaskSkills2.任务技巧■Beforedeliveringtheguest’sluggage,confirmthepiecesoftheluggage.在运送客人行李前，确认行李的数量。■Accompanyingtheguest,thebellmanmustgoaftertheguestofthehotel.在陪同客人时，行李生必须走在客人后面。6.

■Accompanyingtheguestintotheelevator,thebellmanshouldgointotheelevatorfirstwithluggage.Whilegoingoutofthelift,saytotheguest:“Afteryou,sir”.陪同客人进电梯，要带行李先行进入。当客人出电梯时，对客人说：“先生，您先请。”■Whenaccompanyingtheguesttotheroom,youcanintroducethefacilitiesandservicesofthehoteltohim/her.陪同客人到房间途中，你可以介绍酒店客房的设施和服务。7.

HotTipWordsandExpressions词汇与表达barber’sshop 理发店Café n. 咖啡吧postservice 邮件服务billiardroom 台球房bowling n. 保龄球8.

HotTipWordsandExpressions词汇与表达Re