PWC中国企业改造工具库—5.2-framework_KPI.doc

KPIdesignframework:

Function:Financialandcostmanagement-PerformanceManagement-KPI

CanbeusedasaframeworktoconsidertheKPIsysteminkeyfunctionsorprovidedtoEnterprisemanagementasatooltoassistthendevelopaefficientKPIprogram.

Index

Name

Definition

Unit

Frequency

Report-ingDept

DataRequired

Financial

Sales

Netprofit

ROE

Proportionofmajorproductssales

Ratioofmaterialcost

Grossprofitratiobyproduct

Internalprocess

Timesandcostsofdesignmodification

IndexofmajorRMpurchaseprice

Turnoverofinventories

TimesandratioofabsenceofRMrequired

Percentageofoutsourcingorsub-contractedmaterial

Productioncycletimebyproduct

Customermarketing

Valueofcustomercomplaintsettlementandratio

Marketshareofmajorproduct

Salesbycustomersindustriesandpercentage

Salesbychannelandpercentage

Newcustomerquantityanditssales

Timelyorderfillrate

Timesofcustomerscomplaint;

Timesofsettledcomplaint;

Peopleandinnovation

Percentageofsalesfromdigital-controlledproductanditsgrowth

RatioofRDexpenses

Modularizationdegreeofgeneralproduct

Partsgeneralizationdegreeofcustomizedproduct

Successfulnessofproductdeveloping

Incomefromnewdevelopedproducts

Percentageofnewproductcontribution

Employeeallocationasofeducationbackgroundandtechnicalskill

Stafftraining

Laborproductivity

DESCRIPTION

Name: Thenameforthemeasure.

Definition: Howthemeasurementisdefined,includingthecomputation.

Unit: Whatisthemeasurementunit(egcurrency,tons,days)

Frequency: Howoftenthemeasurementisreported(egdaily,weekly,monthly).

*: “currentperiod”canbecurrentmonth/quarter/yearaccordingtothereportingfrequency

SummaryofCriticalSuccessFactors

Index

Description

ProductDevelopment

1

Sophisticatedmarketresearch

2

Highqualitytechnicalstaff

3

Goodproductpositioning

4

Advancedtoolsofproductdevelopment

5

Effectiveanalysisanddecision-makingonprofitabilityof