PWC中国企业改造工具库—7.05-performance measures examples.doc

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PWC中国企业改造工具库—7.05-performance measures examples.doc

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ExamplesOfPerformanceMeasures

Herearethreeexamplesofperformancemeasureswhichcouldbeusedinanappraisalprocess.Oneofthejobs(PurchasingDirector)hassomeconcrete,quantitativemeasures,theotherjobshavemainlyqualitativemeasuresbuttheyarewellspecified.

Thesemightgiveyousomeideasaboutdevelopingmeasuresinthecliententerprisesforuseinappraisal.Ifyouwantmoreideasgotoandsearchforperformancemeasuresorperformancemanagement.

ExamplesOfPerformanceMeasures

DirectorResearchandDevelopment

Value-AddedResults

PerformanceStandards

Aligneddepartmentresources

Mission,strategy,andplans,established,communicated,andunderstoodbytheorganization

GeneralManageragreesthat:

ResearchServicesmissionisalignedtobusinessneedsandthatdepartmentmissionsexistandsupportResearchServicesmission.

EstablishedstrategiesarelikelytoachievethemissionandareconsistentwiththecorporatefiscalandhumanconstraintsandwithResearchServicesvalues.

Capital,facilities,manpower,andoperatingbudgetplanshavebuy-inbyseniormanagement,staff,andcustomers.

Departmentorganization

Physicalassets

GeneralManagerissatisfiedthattheDirectorhasidentifiedandprioritizedneededphysicalassetsandhaspresentedclear,concise,andtimelyjustificationtoacquiretheseassets.

Realignedorganizationalstructure

GeneralManageragreesthattheorganizationalstructuresupportstheplantoachievethemission.(Anychangefixesaproblemorprovidesanewcapabilityacustomerisaskingfor.)

GeneralManageragreesthatorganizationalstructurechangeswerecorrectlyidentifiedasthepreferredsolutiontoproblemsandthechangeswereeffectivelyimplemented.

Integrationandcommunicationmechanisms

GeneralManageragreesthatcriticalintegrationopportunitiesareidentifiedandintegratingmechanisms(checklists,procedures,performancestandards,etc.)areinplacewithinRDtoprovides