《导游英语口语》课件_Unit11 Checking Out.pptxVIP

Module1PayingwithCreditCard;UsefulExpressions

1.CanIhelpyou?

我能帮你吗?

2.CanIpaybycreditcard?

我可以用信用卡付款吗?

3.Pleasesignyournamehere.

请您在这里签名。

4.Howmanypiecesofyourluggage?

你有多少件行李?;DialogueⅠ:CheckOut

A:Goodmorning,sir.CanIhelpyou?

B:Idliketopaymybillnow.

A:Yournameandroomnumber，please?

B:GeorgeGreen，Room608.

A:Yes，Mr.Green.Haveyouusedanyhotelservicethismorning?

B:No，Ihaventusedanyservices.

A:Fine.Thisisyourbill，Mr.Green.ThreenightsatRMB500each,andyourbilltotalsRMB1,500.Hereyouare.Haveacheck,please.

;B:CanIpaybycreditcard?

A:Certainly.MayIhaveyourcard，please?

B:Hereyouare.

A:Pleasesignyournamehere.

B:Oh，yes.IsitpossibletoleavemyluggagehereuntilImreadytoleavethisafternoon?Idliketosaygoodbyetosomeofmyfriends.

A:Yes，wellkeepitforyou.

B:Justthree.Illbebackby3:00.

A:Thatsfine.Haveaniceday.B:Thankyou.Seeyoulater.;Module2CheckoutServiceProcedures;UsefulExpressions

1.Askstheguesttoshowtheroomcardandkeycard.

请客人拿出房间卡和钥匙卡。

2.Printsoutthebill.

打印账单。

3.Askstheguesttosignontheprintedcopy.

请客人在复印件上签字。

4.Extendsthankstotheguestsfortheirstayandwishesforthemtovisitthehotelagainnexttime.

感谢客人的光临，并希望他们下次再次访问酒店。

;PassageReading:CheckoutServiceProcedures

A.Greettheguestkindlywhentheguestcomestocheckout.Asktheguesttoshowtheroomcardandkeycard.

B.Checkwhethertheroomnumberontheroomcardisinaccordancewiththeroomnumberoftheregistrationform.

C.Examinewhetherthefeesincurredrecentlyhavebeenenteredintoanaccount.

D.Checkwhetheralltheaccountshavebeeninputinthecomputer.

E.Ifthereisnoerroraftercheck,printoutthebill,andasktheguesttosignontheprintedcopy.

;F.Inquirehowtheguestwouldpay,andwhetherhe/shehasspecialrequirem