任务一医院护士与患者的沟通情境四患者出院时的健康指导课件.pptx

任务一医院护士与患者的沟通情境四患者出院时的健康指导主讲人：张亚讲师单位：长沙民政职业技术学院Task1CommunicationbetweenhospitalnursesandpatientsSituation4:HealthguidanceforpatientsatdischargeSpeaker:ZhangYa(lecturer)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs

情境案例分析Situationalcaseanalysis

护患沟通实例Examplesofnursepatientcommunication①好转出院②痊愈出院③治疗无效出院④特殊原因出院①Improveddischarge②Recoverydischarge③Treatmentineffectivedischarge④Specialcausedischarge

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation①患者医嘱是否执行完毕？有无出院带药？如有出院带药，所有药物的用法用量？②审核患者住院费用是否结算完毕，有无出院报销事项需告知?③核实患者病情恢复情况，患者出院注意事项有哪些？①Hasthepatientsmedicalorderbeencompleted?Haveyoutakenmedicationafterdischarge?Ifthereismedicationtakenafterdischarge,whatistheusageanddosageofallmedications?②Hasthepatientshospitalizationexpensesbeensettledandwhetherthereareanydischargereimbursementmattersthatneedtobeinformed?③Verifytherecoveryofthepatientsconditionandwhataretheprecautionsfordischarge?

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation①针对疾病后期合理用药和定期复查的重要事项需要让患者明晰；②目前出院带药还未拿到，需要提醒患者并做好解释工作。个人资料：男，52岁，因**入院，经1周住院治疗，目前患者病情恢复，拟于今日上午出院，护士小刘与患者进行出院前健康宣教……

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation语言沟通技巧LanguagecommunicationskillsWarmgreetingsEncouraginglanguageEffectivequestioningContinuousfeedback热情问候鼓励性语言有效提问持续反馈

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation非语言沟通技巧着装整洁空间距离目光注视仪表大方NonverbalcommunicationskillsDressneatlyGenerousappearanceEyegazeSpatialdistance

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation