任务五社区护士与患者的沟通情境一社区护士家庭访视的沟通课件.pptx

任务五社区护士与患者的沟通情境一社区护士家庭访视的沟通主讲人：唐莹（教授）单位：长沙民政职业技术学院Task5CommunicationbetweencommunitynursesandpatientsSituation1：CommunicationofcommunitynursesfamilyvisitsSpeaker:TangYing(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs

家庭访视的工作特点Workcharacteristicsoffamilyvisit情境要点二Situationkeypoint2:

什么是家庭访视Whatisfamilyvisit家庭访视简称家访，是社区护士为了促进和维持个体和家庭的健康，在服务对象家庭内进行的有目的护理活动。Homevisit,referredtoashomevisitforshort,isapurposefulnursingactivitycarriedoutbycommunitynursesintheservicetargetfamiliesinordertopromoteandmaintainthehealthofindividualsandfamilies.

家庭访视的种类Typesoffamilyvisits(Diseasepreventionandhealthpromotion)(MaternalandChildHealthCareandHealthEducation)（预防疾病和健康促进）（妇幼保健和健康教育）（照顾对象家庭评估）（照护对象个体评估）(Familyassessmentofcareobject)(Individualassessmentofcareobjects)预防性家访评估性家访PreventivehomevisitEvaluationhomevisit连续照顾性家访急诊性家访（连续性照顾）ContinuouscaringhomevisitEmergencyhomevisit(Continuouscare)

家庭访视的工作特点Typesoffamilyvisits沟通交流场地-社区家庭因地适宜的护理服务安排接触人员：服务对象及其家庭成员服务的连续性、全面性Communicationsite-CommunityfamilyCircumstantialNursingservicearrangementContactpersonnel:ServiceobjectsandtheirfamilymembersContinuityandcomprehensivenessofservices

家庭访视流程Familyvisitprocess准备预约下次访谈家庭实际访谈记录评价prepareFamilyactualinterviewevaluaterecordMakeanappointmentforthenextinterview

家庭访视的工作特点Typesoffamilyvisits沟通障碍点Communicationbarriers准备期：没有提前预约预约内容时间有误沟通时产生矛盾或问题访视过程中：着装不适宜行为举止不适宜指导语言过于专业面无表情、语气生硬未及时关注或回应服务对象结束访视：未反馈服务情况未了解服务对象感受未预约下次未礼貌告辞

家庭访视的工作特点Typesoffamilyvisits不信任的关系服务效果差服务效率低难以树立服务品牌影响身心健康DistrustfulrelationshipPoorserviceeffectAffectphysicalandmentalhealthDifficultyinestablishingaservicebrandLowserviceefficiency

讨论discuss我们应该如何提升沟通技能高质量地完成社区家庭访视呢？Howshouldweimproveourcommunicationskillstocompletecommunityfamilyvisitswithhighquality?