冷静面具下的愤懑自救：新闻...在线侵扰的情绪劳动策略研究_.pdf

theprofessionalidentityofjournalists,toensurethenormaloperationofthenews,

journalistshavetowearacalmmask,tocreateacalm,objectiveprofessional

appearance,alonetohidethenegativeemotions.

Theresultofthisemotionallaboristhat,outofself-protection,somejournalists

changetheirjournalisticroutines,avoidingtheintrusionoftheaudienceorengaging

inrigorousself-censorshiptoavoidcontroversialtopics.Theyalsoalienate

themselvesfromtheiraudiencesandavoidgettinghurtbyminimizingtheironline

interactionswiththem.Inaddition,devotingextratimeandenergytorespondingto

onlineintrusionscancausejournaliststoquestionthevalueoftheirprofession,further

weakeningtheirintrinsicdrivetoengageinnewsproduction.

Mediaorganizations,ontheotherhand,usuallyaskjournaliststoremainsilent

aftertheyhavebeensubjectedtoanonlineintrusionincidentthathastriggeredpublic

opinion,inordertopreventlarger-scaleattacksandpublicopinionfrombeing

triggered.Thistreatmenthashadfar-reachingconsequencesforbothindividual

journalistsandthejournalismindustryasawhole.Somejournalistshavechosento

leavejournalism,eithertostayoutofharmswayorbecausetheonlineintrusionhas

irreversiblydamagedtheirprofessionalcompetence.Forthejournalismprofession,

thisinabilitytomaintainprofessionalboundariesunderminestheindependenceand

autonomyoftheprofession,makesnewsreportingmoresusceptibletointerference

andinfluencefromexternalfactors,andfurthererodestheauthorityandcredibilityof

theprofession.

KeywordsJournalists;Onlineintrusion;Emotionallabor;Journalisticauthority;

Professionalboundaries

III

3.2.2媒体层面:领导理解、单位支持35

3.2.3社群层面:来自记者共同体的支持36

3.3以情绪为中心的应对方法37

3.3.1改变情境37

3.3.2接受并外露情绪38

3.3.3转换视角39

3.3.4情感界限:建立与受众的情感界限屏蔽情绪40

3.3.5