职场英语口语能力2025年考试试题及答案.docxVIP

职场英语口语能力2025年考试试题及答案

第一部分：职场情景听力（共30分）

说明：本部分包含三段职场情景录音，每段录音播放两遍。请根据录音内容完成1-15题，其中1-10题为单项选择，11-15题为填空。

录音材料一（客户服务电话）

（电话铃声响起）

客服：Goodmorning,thisisLindafromABCTech’sCustomerSupport.HowmayIassistyoutoday?

客户：HiLinda,I’mJohn,auserofyourProXsoftware.I’vebeenhavingtroublewiththedatasynchronizationfeaturesincetheupdatelastweek.EverytimeItrytosyncmylocalfileswiththecloud,iteitherfreezesorshowsanerrormessage:“Connectiontimeout–pleaseretry.”I’vetriedrestartingtheapp,checkingmyinternetconnection,andevenreinstallingthesoftware,butit’sstillnotworking.ThisiscriticalbecauseIneedtoshareupdatedprojectfileswithmyteambytomorrow’s3PMmeeting.

客服：I’msorrytohearthat,Mr.John.Letmecheckthestatusofourcloudserversfirst…Hmm,thesystemshowsourserversareoperatingnormally.Couldyouconfirmifyou’reusingthelatestversionofthesoftware?Theupdatelastweekwasversion2.3.5,butwereleasedahotfix(2.3.6)yesterdaytoaddresssyncissues.Ifyouhaven’tinstalledit,thatmightbetheproblem.

客户：Oh,Ididn’tknowaboutthehotfix.HowdoIinstallit?

客服：Youcandownloaditfromourwebsite’s“Support”section,under“Updates.”Oncedownloaded,runtheinstaller–it’sa5-minuteprocess.Afterthat,pleaserestartyourcomputerandtrysyncingagain.Ifitstillfails,wecanschedulearemotesessiontotroubleshootyourspecificsettings.

客户：Alright,I’lltrythatrightaway.Ifitdoesn’twork,canIreachyoudirectly?

客服：Certainly.Youcancallthislineandaskforme,orsendanemailtolinda.w@.We’llprioritizeyourcase.

客户：Thanks,Linda.I’llupdateyoulater.

客服：You’rewelcome,Mr.John.Haveagoodday!

1.WhatisJohn’smainissue?

A.Thesoftwarecrasheswhenopeningnewfiles.

B.Datasynchronizationfailsaftertheupdate.

C.Thecloudserverisoffline.

D.Theapptakestoolongtoinstall.

2.Whatsoluti