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2025年美国便利店客户满意度报告（英）.pdfVIP

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  • 2025-10-24 发布于内蒙古
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2025年美国便利店客户满意度报告（英）.pdf

    AMERICANCUSTOMERSATISFACTIONINDEX

    ACSI®ConvenienceStoreStudy2025

    October7,2025

    CONVENIENCE

    CustomerSatisfactionShake-UpAmongSTORES

    ConvenienceStoresasKwikTripTakestheLead760%

    Conveniencestores,onceassociatedwithcheapsnacksandunpleasantrestrooms,were

    placestostopoutofnecessity.Nowadays,manyconveniencestoreshaveevolvedintomuch

    more—outletsforbreakfast,lunch,anddinner;sentinelsofthehighwayoeringtravelersan

    enjoyablestopfortheessentials;andfamiliaroutpoststhatserveasavaluablepartofdaily

    routines.Companieshavefoundthein-storeexperienceservesasaninvaluablerevenue

    driver,decreasingdependencyonfuelsales.

    Whiletheindustry’scustomersatisfactionhasremainedstableatanACSIscoreof76inits

    secondyearofmeasurement,newleadershiphasemergedamongconveniencestoresfor

    2025.KwikTripsurges8%totoptheindustryat84,postingoneofthehighestscoresamong

    allACSIcompaniesandoneofthebiggestsatisfactionimprovementsthisyear.Meanwhile,

    formerleaderWawaholdssteadyat82,nowtiedforsecondplacewithrivalSheetz,which

    enjoysa4%ACSIgain.Roundingoutthetoptier,QuikTripslides1%tothirdplaceat80.

    WWW.THEACSI.ORGINFO@THEACSI.ORG©2025AMERICANCUSTOMERSATISFACTIONINDEXLLC.ALLRIGHTSRESERVED.1

    Thewayconveniencestorebrandsinteractwithcurrentcustomers,aswellaspresentopportunitiestowinovernewcustomers

    andbuildloyaltywiththosewhowalkthroughthedoor,hasevolvedaswell.Intoday’smarket,digitalengagementisamajor

    factorinshaping

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