2025年青岛酒店管理职业技术学院单招笔试英语试题库含答案解析.docxVIP

2025年青岛酒店管理职业技术学院单招笔试英语试题库含答案解析

一、选择题

从给出的选项中选择正确答案（共50题）

1、Whichserviceismostimportantduringaguestscheck-inprocess?

A.acomplimentarybreakfast

B.Confirmingthebookingdetailsandpaymentmethod

C.Offeringacitytourguidebook

D.Showingthehotelssocialmediaaccounts

【参考答案】B

【解析】Check-inisthefirstinteraction,soconfirmingdetailsandpaymentensuressmoothservice.Complimentarybreakfast(A)isoptional,whilecityguides(C)andsocialmedia(D)aresecondary.

2、Whatshouldstaffdoifaguest投诉aboutroomtemperature?

A.Immediatelyadjusttheairconditioner

B.Apologizeandasktheguesttowaitwhilecheckingthesystem

C.Blametheguestsclothingchoices

D.Offeradiscountonthenextstay

【参考答案】B

【解析】Professionalismrequiresverifyingtheissuebeforeacting.OptionCisunprofessional,andDisunnecessary.Apologizingandresolvingtheproblem(B)alignswithservicestandards.

3、Whichphraseisusedtopolitelydeclineaguestsrequest?

A.Wecancertainlyarrangethatforyou.

B.Imafraidwedonthavethatservice.

C.Letmecheckwiththemanagerfirst.

D.Ourpolicydoesntallowexceptions.

【参考答案】B

【解析】B直接而礼貌地拒绝，C可能拖延问题，D显得冷漠。专业服务需平衡诚实与同理心，B最合适。

4、Duringaweddingreception,whichtaskisapriorityforthecateringteam?

A.Settingupthedancefloor

B.Preparingthemaincourse

C.Distributingwelcomedrinks

D.Cleaningthekitchen

【参考答案】B

【解析】主菜准备（B）直接影响宴会质量，其他任务可在主菜完成后再进行。

5、Whatisthestandardprocedureforhandlingalostguestsbelongings?

A.Keepingtheitemandreportingtothemanager

B.Returningittotheguestimmediately

C.Sellingittocoveradministrativecosts

D.Disposingofitwithoutidentification

【参考答案】B

【解析】B符合酒店安全规范，C和D违反职业道德，A虽报告但未归还不完整。

6、termreferstothetimewhenmostguestscheckoutinahotel?

A.Earlymorning

B.Mid-morning

C.Lateafternoon

D.Evening

【参考答案】C

【解析】酒店运营数据显示，多数客人选择下午退房以便安排后续行程（C）。

7、Aguestrequestsavegetarianmenu.Whatshould