出境旅游领队实务 双语 -The Practice of Outbound Tour Leader Bilingual Version -1765706450365.pptxVIP

出境旅游领队实务

(双语)

ThePracticeofOutboundTourLeader(BilingualVersion);ChapterFive:SubsequentWorkafterReturning

带团返回后的后续工作

;SectionOne:HandoverwiththeOperator

与组团社计调人员进行工作交接

SectionTwo:FinancialReimbursement

财务报销

SectionThree:Follow-upServicetotheOutboundTourists

对出境旅游者的后续服务;SectionOne:HandoverwiththeOperator

与组团社计调人员进行工作交接;1.1MaketheWorkReport带团工作汇报

;《领队日志》;《旅游服务质量评价表》;1.2SubmittheWrittenReportonSpecialCasetogetherwiththeReportofReceptionGroup

递交特殊事情的书面报告和接团工作总结;TheabovewrittenmaterialsarethesupplementfromthetourleadertotheOP.Theyshouldbehandedinanddocumented.Thedepartmentmanagershouldreadandcheckthemintimetoavoidthetroubleissuesmentionedinthematerials.

以上两项文字资料是作为领队对计调人员的口头带团工作汇报的补充，需要一并交上存档。旅行社的部门经理应当对领队的总结及报告及时批阅，避免其中提及的问题拖延。;1.3HandinOtherRelevantMaterials

交齐其他与该团有关的资料凭证;TheticketofkaenakTempleinEgypt

埃及卡纳斯神庙的门票;TheticketofSchlossSch?nbrunn

奥地利美泉宫的门票

;TheticketofPragueCastle

布拉格城堡的门票

;SectionTwo:FinancialReimbursement

财务报销;Thetourleadershouldmakethefinancialreimbursementwhencomingbackatthefinancialdepartmentintimeaccordingtotheregulationsofdifferenttravelagencies.UsuallythetimelimitisoneweekfromthedaythattourleadercomesbackChina.Thetourleadershouldmakeclearaboutthetimeforfinancialreimbursementandabidebyit.

按照各家旅行社的不同规定，领队应在带团结束后及时到旅行社财务部门进行报账。通常各家旅行社规定的时效为一周，领队就应问清时间，遵照执行。

;SectionThree:Follow-upServicetotheOutboundTourists

对出境旅游者的后续服务;3.1ShouldnotSayFarewelltoTouristsaftercomingback

带团归来不应与游客彻底告别;3.2KeepinTouchwiththeTouriststhroughDifferentWays

用多种方式与游客保持联系;与游客的一次微信交谈

AWechatwithaTourist;