2025首席信息官指南：代理型AI赋能IT运营规模化转型（英文版） conv.docxVIP

TheCIO’sguidetoscalingITwithagenticAI

ManagingIToperationswithlimitedAIautomationjustdoesn’tcutitanymore.Asbusinesseslikeyoursembracedigitaltransformationandadoptcloud-basedsystems,theworkloadkeepspilingup—fromnever-endingserviceticketstocomplexprovisioningrequests.

AgenticAIisrelativelynew,butit’salreadymakingbigadvancementsinITandbusinessprocess

automation.Onestudyfoundthatby2028,33%of

enterprisesoftwareapplicationswillincorporate

agenticAI,upfromlessthan1%in2024.

SowhatexactlyisagenticAI–andwhat’sallthe

hypeabout?

‘Agentic’meanscapableoftakingaction.AgenticAIisabletoautonomouslymakedecisions,stra-tegicallyplan,andadaptexecutiontohandletasks–withlittletonodirecthumanoversight.

CompaniesaroundtheworldareincreasinglyturningtoagenticAI,withonereportsharingthatover50%ofrespondentsareusingsomeformofagenttoday.

AgenticAIenablesyourorganizationto:

?Accelerateandstreamlineworkflows?Rapidlybuildanddeployautomations?Reducehumanerror

?Staycompetitive

Chapter1Whetheryou’reaseasonedCIOlookingtostayaheadofthecurve,oryou’renewtothegameandfeelingabitoverwhelmed,we’llbreakdowntherelationshipbetweenagenticAIandoperational

Chapter1

We’lldiscuss:

?Howtraditionalandnon-agenticautomationeffortscanfallshort?HowagenticAIcanimproveworkflowswithmoreindependent,

flexible,andintelligentautomationthannonagenticautomation

?Howagenticautomationintegrateswithexistingsystems,enhancessecurity,automatesworkflows,andreducesticketbacklogs

?Real-worldsuccessstories

?PracticalstepsforimplementingagenticAI

DeployingagenticAIcanbeacriticalstrategiclever—enablingyoutoupendtraditionalapproaches,fostertransformativegrowth,andhelpreshapeyourorganization.

Contents

Whytraditionalautomationfallsshort–andhowagenticAIdriv