IT现场维修服务概览与业务优势.pptxVIP

SAPAGD41

On-SiteRepairforIT?Services

Overview

On-SiteRepairServicesHighlights: ManagementoftechnicalobjectsServicenotificationServiceorder CrossapplicationtimesheetTravelmanagement Timematerialbilling

BusinessView-On-SiteRepairServicesBusinessBenefitsCustomer-SiteServiceProvider3rdPartyBusinessBenefitsImproveservicequalityIncreasecustomersatisfactionFastandaccuratebillingTransparentrepairprocessFlexibleplanningfunctionalityClearoverviewofimportantmaintenancekeyfiguresDetailedcostcontrollingCreatecustomercontractActivity:TechnicianrepairsarobotTimerecordingSettletravelexpensesCreateserviceorderwithreferencetoservicenotificationChangeservicenotification(callbackcustomer)CreateservicenotificationNecessaryinformationalwaysup-to-date

BusinessView-On-SiteRepairServicesBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsDisplayplanned/actualcostsConfirmationofusedmaterialCloseserviceorder(technically)Closeserviceorder(businessview)Createresource-relatedbillingServiceorderSettlementCreatebillingdocumentandissue“notafiscal”

NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.Microsoft,Windows,Outlook,andPowerPointareregisteredtrademarksofMicrosoftCorporation.IBM,DB2,DB2UniversalDatabase,OS/2,ParallelSysplex,MVS/ESA,AIX,S/390,AS/400,OS/390,OS/400,iSeries,pSeries,xSeries,zSeries,z/OS,AFP,IntelligentMiner,WebSphere,Netfinity,Tivoli,andInformixaretrademarksorregisteredtrademarksofIBMCorporation.OracleisaregisteredtrademarkofOracleCorporation.UNIX,X/Open,OSF/1,andMotifareregisteredtrademarksoftheOpenGr