海淘购物沟通话术.pptxVIP

汇报人：PPTHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONG海淘购物沟通话术

-1订单问题沟通2物流查询与催单3地址与包裹管理4售后与退货5包裹异常处理目录

HONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART1订单问题沟通

订单问题沟通订单确认故障DearSir/Madam,Ihaveputanorderyesterday,andhavereceivedorderconfirmatione-mail.TodayIwanttocheckmypurchaseinformation.ButIcantsignin.ItshowsmePleaseconfirmyourregistrationfirst.Youhavereceivedane-m订单确认故障DearSir/Madam,Myordernumberis(订单号),whichwasplacedon(订单日期).However,youcancelleditwithoutnotifyingme.MayIknowthereason?追问砍单原因

HONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART2物流查询与催单

物流查询与催单追问快递单号DearSir/Madam,Myordernumberis(订单号),whichwasplacedon(订单日期).MayIhavethetrackingnumberofit?Thanks催卖家发货催卖家发货DearSir/Madam,IhaveplacedanorderwithNo.(订单号)on(订单日期),andreceivedorderconfirmatione-mailinthesameday.Butthestatusstillshowsinprocesstoday.SincethewebsiteshowedDeliveryperiod:ca.10workdayswhe

HONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART3地址与包裹管理

地址与包裹管理DearSir/Madam,Myordernumberis(订单号),whichwasplacedon(订单日期).Iwannarequesttochangeshippingaddress,whichis(新地址).Thanks修改送货地址要求合箱DearSir/Madam,Ihavejustcompletedmyorderon.IwritethisletterjusttomakesurethatIwouldhaveallthethingsIorderedshippedinonesinglepackage.Pleasedonotseparatethemintoseveralpackages

HONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART4售后与退货

售后与退货DearSir/Madam,Myordernumberis(订单号).was$20(下单时的价格)anditis$15(现在的价格)nowsoIstronglyrequestpricematch,whichis$5(差价).Pleaserefundthedifferencetomyoriginalcreditcard.Thanks要求退回差价DearSir/Madam,Myordernumberis(订单号),whichwasplacedon(订单日期).IdontlikeitsincecolorisdifferentfromwhatIhaveepected.Canyouoffermef