菲利普科特勒Kotler_Module_06_Capturing_Value.pptVIP

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菲利普科特勒Kotler_Module_06_Capturing_Value.ppt

Module6MarketingCapturingValueFromCustomers

CreatingandCapturingCustomerValueWhatIsMarketingWhyStudyMarketing?TheMarketingStrategyTheChangingMarketingLandscapeTopicOutline

CaptureValuefromcustomersChap.1.BasicsConceptsofMarketingUnderstandtheCustomerandMarketplaceDesignaMarketingStrategyConstructtheMarketingPlanBuildCustomerRelationshipsCaptureValue12345CreateValue

CapturingValuefromCustomersTheaimofcustomerrelationshipmanagementistocreatenotjustcustomersatisfaction,butcustomerdelight.Studiesshowbigdifferencesintheloyaltyofcust

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