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- 约1.87万字
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- 2026-10-09 发布于河北
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July2026
ElectricPowerNaturalGasPractice
HowutilitiescanrewirecustomeroperationswithagenticAI
Facedwithdecliningcustomersatisfaction,NorthAmericanutilitiesareturningtoagenticAItotransformthecustomerexperienceforthebetterwhilereducingcosts.
ThisarticleisacollaborativeeffortbyAlexRodriguez,HumayunTai,ScottPerl,andStephanieTrottier,withAliceInman,JanaTabellion,andKathrynHaderlein,representingviewsfromMcKinsey’sElectricPowerNaturalGasandGrowth,MarketingandSalesPractices.
Formanyutilities,improvingcustomerserviceisbo
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