IBM商业白皮书-迎接人力资源业务转型外包-关键问题和决策.pdfVIP

IBM Business Consulting Services Preparing for human resources business transformation outsourcing Key questions and decisions An IBM Institute for Business Value executive brief /bcs IBM Business Consulting Services, through the IBM Institute for Business Value, develops fact-based strategic insights for senior business executives around critical industry-specific and cross-industry issues. This executive brief is based on an in-depth study by the Institute’s research team. It is part of an ongoing commitment by IBM Business Consulting Services to provide analysis and viewpoints that help companies realize business value. You may contact the authors or send an e-mail to iibv@ for more information. Contents Introduction 1 Introduction In a recent set of interviews with the leaders of over 100 human resource organiza- tions, we asked about the future role of the human resources (HR) function. The 2 Key questions associated following quote from the head of HR of a consumer products company is reflective with outsourcing human of where many HR leaders believe their organizations need to go: resource processes 12 Summary The HR function was more “traditional” 5-8 years ago, but has become more 13 Conclusion strategic with the company’s strategic initiatives… but, the business units will not let HR be strategic unless they deliver operations well. 13 About the authors 13 About IBM Business This perspective underscores an important issue for 21st century human resource Consulting Services organizations: the need to provide strategic support and guidance to the organi-