Best-of-Web-2010资料.pdfVIP

The Best of the Web 2010 is Compuware’s second annual The 2010 winners in each industry — retail, financial award for the best performing Web and mobile sites. The services, media, travel, healthcare and government — were awards provide a benchmark for performance across six determined by measuring their Web and mobile sites industries and highlight the leaders who provide superior across three key metrics — response time, availability and Web and mobile site experiences that enhance customer consistency. Three website winners in each industry were loyalty, reduce costs and increase revenue. awarded with Gold, Silver and Bronze and Most Improved The Gomez Benchmarks have provided insight into Web awards. In select industries, there are also Mobile Leader performance for more than a decade. The Benchmarks and One Web winners, which take into account home measure key customer interaction points — the home page page and business process transaction performance from the Internet backbone and from the Gomez Last Mile and (“the front door” to the site) and key business process transactions like placing an order or making a trade — on mobile home page performance. both Web and mobile sites. Today, Gomez monitors over 3000 Web and mobile sites with over 20 million tests conducted on an extensive network of 150 backbone locations and over 150,000 “Last Mile” desktop computers. TABLE OF CONTENTS Why Web Performance Matters . . . . . . . . . . . . . . . . . . . . . 3