高校图书馆评估工作.pptVIP

Assessment in Academic Libraries 高校图书馆评估工作 Heidi Card ULS Librarian, Assistant to the Director on Research Special Projects University of Pittsburgh hrc5@ What is Assessment?什么是评估？ To determine the importance, size, or value 确定被评估对象的重要性、规模或价值 To evaluate 对被评估对象给出评价 Assessment Activity in Libraries图书馆评估活动 Biggest jump in assessment activities occurred between 1990-2004 1990-2004年间，图书馆评估活动发生了质的飞跃 Impetus was service driven and user centered 推动评估发展的动力是：服务驱动和以用户为中心 91% in ARL survey started assessment activities to learn more about their customers 美国研究图书馆协会的调查表明，91%的高校均启动了评估活动，以此来更多地了解图书馆的用户 More Reasons to Assess更多的评估理由 Improve student learning outcomes (instruction) 提高学生的学习效果（培训） Foster a learning organization for library faculty and staff 为图书馆的员工创建学习型组织 Proving value of library’s role as it relates to university goals 证明图书馆存在的价值，因为图书馆与大学的建设目标是紧密相连的 Typical Assessment Practices 典型的评估方式 Suggestion Box 意见箱 User survey 用户调查 Gathering statistics 收集统计数据 Web usability testing 网站可用性测试 Focus groups (staff patrons) 关注不同类型群体（工作人员与读者） Areas of Library being Assessed图书馆经常被评估的领域 Library web site 图书馆主页 Electronic resources 电子资源 User instruction 用户培训 Reference and collections 参考咨询和馆藏建设 *Administrative functions (human resources, marketing, financial services) are least evaluated – 30% of survey respondents have not assessed these areas. 行政职能（例如：人力资源、图书馆营销和经费管理等）是最少被评估的内容-30%的调查反馈者没有涉及到这些方面的评估。 Who Does Assessment?谁来对图书馆进行评估 Coordinator 管理协调人员 Committee 委员会 Assessment department 专业评估部门 Successful Assessment Plan成功的评估计划（1） A focus on supporting the patron’s information and communication needs 关注对读者信息需求和交流需求的支持 Performance measures that are included in the strategic plan 实施方案纳入了图书馆发展规划 A commitment to supporting assessment from the Libraries’ leadership 获得图书馆领导的委托和支持 Staff recognition of the value of assessment 员工认可评估的价值 Successful Assessment Plan成功的评估计划（2） Staff supp