IHG技能培训认证.pptVIP

What Is Corrective Coaching?什么是纠正指导？ Demonstrating, explaining or questioning to remind an individual of the correct way to undertake a task.通过示范、解释或提问来提醒使之按照正确的方法完成任务。 The Feedback Sandwich反馈三明治 Identify the fault 指出错误 Follow up 跟进 Praise 表扬 Encourage correct Standard鼓励 How Can We Demonstrate Our Core Values?如何示范我们的核心价值观 Ensuring that you are spending sufficient time with the trainee. 确保你对学员花出了足够的时间。 Taking them away from other team members to correct their performance.如果要纠正他们的行为,请将他们带出团队单独进行(不要在队员面前纠正他的行为) Being patient and understanding if they don’t grasp the task straight away.如果学员不能马上掌握，要有耐心和善于谅解。 Second Practical Session 第二次练习 Module 11 第十一章 Training Systems And Resources 培训系统和资源 Training Systems And Resources培训系统和资源 Objectives目标: Identify the training systems and resources in our hotel.认识酒店的培训系统和资源。 Consider other issues that the Workplace Trainer may need to take into account.考虑在工作场所可能会发生的其他问题。 Understand the system in place for reviewing performance.了解培训系统在适当的地点回顾表现。 Understand our standard operating procedures.了解我们的服务操作标准。 Support your team members in building departmental training development plans 帮助支持你的队员塑造部门培训和发展计划 What Is Your Role In On Boarding?参与培训时你的角色和职能 Providing initial training plan for new employees.向新员工提供最初的培训计划。 Training new employees through the Workplace Trainer’s Certificate format.按照技能认证的样式对新员工进行培训。 Ensuring the new employee works in a safe manner from “Day 1”.确保新员工的工作安全 Initial Training Plans初级培训计划 Things to consider需要考虑的: Previous experience of the employee.员工原来的经验 Complexity of the task.任务的复杂程度 Time allocated to train.时间 Environment within which they will learn.学习的环境 Preparation准备 Trainee学员 Goals and outcomes目标和成果 Performance standards执行标准 Skills gaps技能差距 Training Requirements培训条件 Venue (Space)场地 Resources / Materials材料 Length of session (Time allocated for trainee and trainer)时间 Training Session Plan培训计划 Remember… “Failing to plan is planning to fail!” Gaining Attention吸引注意力 What 主题 Interest 兴趣 Need 需求 Breakdown分步讲解 Explanation 解