酒店培训：令客人喜出望外活动.pptVIP

Customer Delight program 令客人喜出望外活动 什么是“令客人喜出望外”活动？What is the program about ？ “使客人喜出望外”活动是一项奖励计划，它旨在表彰和奖励为了达到使客人喜出望外而付出额外努力的员工。 Customer Delight Program is a recognition program that shows appreciation and awards employee who go the “extra mile “ to delight customers 为什么开展这个活动？Why promote this program？ 在我们的工作中使客人喜出望外是我们事业 成功的法宝，我们要继续保持和发扬这种工 作热情和工作表现。 Make Customer Delighted in ours work is the magic key which our enterprise succeeds, we must continue to maintain and to carry forward this kind of work enthusiasm and the work performan