航空服务技巧毕业论文.ppt

3. Civil aviation services a. the cabin service: Cabin service, is the flight attendant service personnel and passengers face to face, a process of direct contact. b. the ground service: Civil aviation transportation of high quality service is it different from other modes of transportation is one important aspect of, but this kind of high quality service should not be limited in the air, and should be extended to the ground, get passengers during the whole process in travel can enjoy high quality service. 4. Civil aviation service of the psychological effect The main characteristics of civil aviation service psychology: (a) civil aviation service psychology is a one man as the center of discipline . (b) civil aviation service psychology is a new subject of application. 1 civil aviation service first for effect 2 civil aviation services recency effect 3 we effect 4 halo effect 5. Review Service psychology as psychology a applied science, to promote the efficiency of service brought a lot of help. To service the psychology of the formation and development put forward the objective requirements. Service is the soul of the service industry. The service quality related to enterprises prosperity and decline success or failure. In the service of service in the research of psychology is essential. Under the help of psychology in service, service quality and efficiency will improve. This not only let customers enjoy the high quality service, and create benefit to the enterprise to realize a win-win. reference [1] 赵影、钟小东:关于空乘专业的探讨[J].民航飞行学院学报,2006(6). [2] 郑江、王晓鸥:如何树立良好职业形象[N].新华日报,2005-06-23. [3] 欧阳辉、韩智、张树盛、郭宾雁:空乘专业大学生的人格特征与职业素质分析[J].沈阳航空学报,2001(12). Last word After several months of busy and learning, the graduation thesis design has been near the end. Due to the lack of experience, hard to avoid has many consider half-baked place, here first want to thank my essay instructor SuHaiHua teacher. Sue teacher in my graduation thesis of each phase, ha