质量认证系统之教育训练以及教育训练绩效之研究.docVIP

硕士学位论文 质量认证系统之教育训练以及教育训练绩效之研究 Explore the relationship among education training and performance evaluate analysis 摘 要 从1980年代开始「追求卓越，提升质量」成为世界企业经营思潮的主流，企业管理如何导入质量管理的方法，如何提升企业管理质量，一直是企业面临的重要课题。本研究旨在探讨企业导入ISO9001-2000质量系统验证之转换能力、教育训练以及训练绩效三者间关系之研究，并以「H企业」为研究实例探讨。希望藉由组织的人才需求为出发点，引导企业对人力做出合理的训练投资，以策略观点促进人才绩效提升，连结员工训练与员工绩效，落实人才质量管理。本研究之主要研究结果发现：（1）企业员工个人属性中之除了工作属性外，其它性别、年龄、年资、教育程度、职务等会因为个人属性之不同对导入ISO9001- 2000质量系统验证之转换的了解、参与及对于质量改善的责任感关心程度有所差别；（2）在职位能力条件分析方面，现有职位说明书所陈述之的学历、工作经验、专长、知识条件，不是因人而设；（3）主管能依照部属的学历、工作表现、整体工作绩效，客观的决定部属要接受教育训练的种类；（4）教育训练绩效的衡量可经由教育训练后的测试、受训者之工作表现、训练后的整体绩效表现以及受训者自身得知。 关键词；ISO、教育训练、绩效评估 Abstract The concept of “Pursuing for excellence and improving quality” becomes the main stream of the enterprises from 1980’s. The important issue is how to guide the method of quality management and improve the ability of quality management to the enterprises. H enterprise is a recognized company of ISO 9000 quality system. This study obtained the valid samples from H enterprises. The purpose of the study is to explore the relationship among position ability analysis, education training, and the relationship after training. The major findings of this study are summarized as followed： 1. Except work attribute, there is significant difference in sex, age, education level, and position after introducing ISO9001-2000 quality system. 2. The description of education level, working experience, special skill and knowledge condition is not designed for the job positions.3. The boss can follow subordinates’ education level and the whole performance to decide who should accept what kind of education training.4. The performance of education training can be measured by some tests after training. Key words: ISO、education training、performance evaluate 目 录 中文摘要………………………………………………………………………………………(Ⅰ) 英文摘要………………………………………………………………………………………(Ⅱ) 目录…………………………(Ⅲ) 1 导 论……（1） 1.1研究的背景、目的与意义 …………（1） 1.2 研究方法 ……