经济型酒店职业经理人胜任特征研究.pdfVIP

摘 要 近年来，经济型酒店发展迅速，人才需求量急增。目前，我国酒店职业经理人才多是 针对传统酒店培养的，与经济型酒店对人才的要求有所差距。这就导致了经济型酒店快速 发展对高层次人才的渴求与能胜任经济型酒店的高层次人才的缺乏之间的矛盾。本文试图 探讨经济型酒店职业经理人的胜任特征，为经济型酒店招聘、选拔，培养、开发职业经理 人等提供依据。 本文在相关文献研究的基础上，通过分析经济型酒店的行业特征和经营管理环境，编 制出胜任特征问卷；通过现场发放问卷、电子邮件及在线调查等方法，对经济型酒店工作 人员进行访问调查。采用聚类分析、主成分分析等统计分析方法，对问卷调查数据进行处 理与分析，得出以下结论： 第一，正式问卷数据表明重要性排名前十的有客户服务意识、沟通应变能力、人际洞 察能力、成本控制意识、企业忠诚度、市场意识、团队协作、承受压力能力、相关经验和 自信心，体现了经济型酒店对管理人才的基本素质要求。 第二，通过定量研究，提出了经济型酒店职业经理人胜任特征由分析与思维能力、职 业操守、自信心、团队领导与人际技能、个性影响力、信息收集能力、服务意识、竞争意 识、目标导向、学习能力等 10 个因子构成。 关键词：胜任特征；经济型酒店；职业经理人 ABSTRACT In recent years, budget hotel is developing rapidly. The budget hotels have entered the serious competition gradually, but the deficiency of outstanding managers also restricted their development. Most of professional managers are trained just for the traditional hotels. Therefore, there is a conflict between budget hotels’ demand for high-level personnel and the lack of suitable professional managers. This thesis attempts to explore the competency of professional managers in the budget hotels, in order to appraise and train managers in a reasonable way. By reviewing with those relative researches about competency and the professional managers, and analyzing the characteristics and environment of the budget hotels, the author promoted 44 essential factors for professional managers in budget hotels and compiled questionnaire. Through the questionnaire, e-mail and online survey, the author investigated nearly 90 employees in budget hotels. With the statistical software to analyze the result of investigation, the following conclusions were identified: Fir