大型超市员工职业自我效能感、应对方式和职业倦怠关系的研究毕业论文.docVIP

毕业论文 （20_ _届） 大型超市员工职业自我效能感、应对方式和职业倦怠关系的研究 摘 要 在全球化的大背景下，服务行业以惊人的速度飞速的发展，这对服务型企业员工的工作内容和能力提出了更高的要求。在国外，职业倦怠早已成为西方组织行为学和人力资源管理研究的热点。在国内，由于改革开放、经济转型，带来了经济的快速发展和社会节奏的日益变快，人们面临的工作压力越来越大，职业倦怠成为人们日常工作和生活中不可回避的问题。大型超市员工的职业倦怠状况不仅关系到其自身的身心健康状况及工作绩效的高低，更与整个商业零售行业能否健康发展息息相关。作为一种社会病，职业倦怠被越来越多的人所认识，对其的研究也受到人们的广泛关注。 本研究在分析大量国内外研究职业倦怠的资料以及我国职业倦怠现状的基础上，简要介绍职业倦怠这一概念及其相关测量，以宁波沃尔玛超市为调查重点，重点剖析大型超市员工职业倦怠产生的原因，并在概述职业倦怠及分析其成因的基础上，试图从组织、个人及宏观环境三方面提出缓解、防治职业倦怠的对策。服务行业的工作人员，工作任务繁重，加班、值班频繁，事业和家庭的矛盾严重；而且还应具备相当大的灵活性和随机应变能力。职业倦怠问题越来越受到人们的关注。因此，研究服务行业人员的职业倦怠的现状和影响因素，找出克服职业倦怠的具体措施，对提高人们工作的积极性和主动性、保证人们工作的高效率、加强企业的整体建设、推动企业的发展具有重要的现实意义。 关键词：大型超市员工；职业倦怠；自我效能；应对方式 Abstract Under the background of globalization, service industries with amazing speed and rapid development, the service enterprise staffs working content and ability put forward higher request. In a foreign country, job burnout had been western organization behavior and human resources management research hotspot. At home, because of reform and opening up and economic transformation, brought the rapid development of economy and society the increasingly faster pace, people face work pressure is more and more big, job burnout become people daily work and life of inevitable problems. Large supermarket employees job burnout condition is not only related to its own physical and mental health and working performance of erudition, with whole commercial retail industry more closely related to whether health development. As a social disease, job burnout by more and more people know for its research, have also been peoples extensive concern. This study in domestic and foreign research analysis of large amounts of data, and job burnout in China based on the present situation of burnout job burnout, this paper briefly introduces the concept and its related measurement to ningbo walmart for survey key, large supermarket employee to empirically analyze the causes of burnout in outline, and job burnout and discusses its causes, and on the basis of organ